MAKE WHAT YOU SAY...PAY
 
In Selling, Presenting, Negotiating & Building Relationships


Contact Anne  
212-876-1875  
amiller@annemiller.com  

Wednesday, June 30, 2010

User Friendly Conversations

 When it comes to explaining your ideas to others, think women's perfume or men’s aftershave: less is better.

People are drowning in an endless flood of facts, figures, media messages, emails, interruptions, etc. To protect themselves, they are more likely to tune you out than tune you in. Therefore, make your information as user-friendly as possible.
1.      Stop putting the burden on people to figure out where you are going with your discussion and start stating your key message upfront in your discussion.
 
2.      Stop presenting laundry lists of facts and benefits and start chunking your Information into buckets.  The human brain likes to organize the world in categories. (Are you Republican or Democrat? Doctor, lawyer, Indian Chief? Jazz lover or punk rocker?) E.g.,
-There are three options: The Basic, The Advanced, & The Deluxe
-Your ad would work in any of three locations: in Fashion, Travel, or Leisure editorial
-Given your objectives, we want to look at a mix of Conservative, Balanced, & Aggressive investments
 
3.      Stop trailing off at the end of your conversation and start to repeat your message at the end to ensure retention. People remember the last thing they hear (the old rule of primacy and recency).
If people are going to tune out most of what they hear, make sure it isn’t your message that they are blocking.  Remember,  it isn’t how much you say. It’s how much your listeners absorb and remember.
Time is Limited: Make What You Say Pay!
--------------------------------------------------------------------------------------
 Watch this brilliant video on getting rid of excess verbiage and gobbledygook in communication.
---------------------------------------------------------------------------------------
Recommendation: Check out Ability Commerce  for all your eCommerce software needs.  Their proprietary software can be the foundation of a profitable web store and their services guide you through the complexities involved with building and maintaining a strong web presence.  Contact Tom Walsh (TomW@AbilityCommerce.com / 914-318-0245) for more information.
 
 

Posted by Anne Miller at 5:33:26 PM in Presenting (13) | Comments (0)

SHARE THIS:    Share on linkedin share on facebook delicious digg this Share on Stumbleupon tweet this

Wednesday, June 16, 2010

Negotiating Fatal Slip of the Tongue + Webinar 6/17

 

 
Hair Today, Gone Tomorrow
After spending millions of her own money to win the GOP senate nomination in California, Carly Fiorina may have permanently hurt her chances of winning in 2010 by her thoughtless comment on incumbent Democratic Senator Barbara Boxer’s hair: “God, what is that?...Sooo yesterday.” A slip of the tongue can be fatal not only in politics but in negotiating as well.
Think about what you say when you open a negotiation discussion. Is it something like, “I am delighted that you want to do business with us. What do we need to do to get a final agreement”? OR, is it something like, “I am delighted that you want to do business with us and am happy to work out an agreement that works for both of us.”?
If it is the former, you may not be risking millions of dollars on the deal, but you are definitely going to get less attractive terms than you would otherwise get with the latter statement. The first statement immediately puts you in a subordinate power position. It makes you sound desperate. It invites being taken advantage of and says, “Go ahead, walk all over me.”
The second statement immediately communicates equality in power positions. It suggests that the deal could fail if it is not beneficial to you as well as to the buyer. It invites a collaborative business discussion likely to lead to a fair deal for you both. It says, “Yes, we want your business, but we have pride in the value of our services and will accept an agreement only if it recognizes that value.”
-------------------------------------------
Under pressure to lower your prices?   Find out how to protect your fees and your client relationships at my  "Dealing With Price Pressure "Webinar: Thursday, June 17, 1-2PM Eastern Time. $99. Bonus: Save $20 with this Promotion Code 47fbc9f6. Sign up today
-------------------------------------------
Time is Limited: Make What You Say Pay!
 

Posted by Anne Miller at 11:39:41 AM in Negotiating (4) | Comments (0)

SHARE THIS:    Share on linkedin share on facebook delicious digg this Share on Stumbleupon tweet this

Thursday, June 10, 2010

The Success Mirage

"Nothing succeeds like success.”

How many times have you heard this in business and, yet is this really true?..
 Success is good. Success is what we strive for. Right? Yes, but there is a risk that comes with success.  Bill Gates, no small success himself, explains the danger: “Success is a lousy teacher. It seduces smart people into thinking they can’t lose.” (Lehman, Goldman Sachs, the sub-prime mortgage lenders and British Petroleum are the obvious examples that immediately jump to mind.) 
 The questions to ask for your business, however, are: how seduced have you become by your success? What accounts might you be taking for granted? What business systems and models have become sacred cows for you that should be revisited and updated or revised?  What language are you using in meetings with prospects and clients that needs to be strengthened to connect, build trust, and close business?
 Can you answer in the affirmative for each of the following?
1. Are you following a sales process that matches how buyers buy today, not how they bought yesterday?
2. Do you engage in client centered ROI conversations or get lost in old feature/benefit laundry lists?
3. Do you communicate value in current partnering language or present in past pitchspeak?  
 
Given a shaky economy, intense competition, and increased buyer sophistication, what succeeded for you in the past is unlikely to sustain you in the future. The winners in business for tomorrow will be those who ruthlessly re-examine their assumptions about how they are doing business, what clients want, how they are set up to deliver on those expectations, and, last but not least, how they frame the conversations they have with prospects and clients
 
--------------------------                                                                                                                                                                                                                                                                                          
Tip Find the information you need for robust client conversations at the C-suite level at www.boardroominsiders.com  Boardroom Insiders briefs you on senior executive business issues, personal likes and dislikes, key relationships and biographical history. Its executive profiles, relationship maps and custom research help increase your company’s relevance to the C-suite — and chart an engagement strategy to get you in the door.
 
--------------------------
Under pressure to lower your prices?   Find out how to protect your fees and your client relationships at my  "Dealing With Price Pressure "Webinar: Thursday, June 17, 1-2PM Eastern Time. $99. Bonus: Save $20 with this Promotion Code 47fbc9f6. Sign up today

 

Time is limited: Make What You Say Pay!

Posted by Anne Miller at 6:02:07 PM in Selling (10) | Comments (0)

SHARE THIS:    Share on linkedin share on facebook delicious digg this Share on Stumbleupon tweet this

Thursday, June 03, 2010

The Presentation Con Game

Has This Happened to You?

I observed a presentation seminar recently and once again felt my blood boil when a participant--asked what he got out of the experience--replied...
“I learned to use my hands more.” Uh? Two days of your time and $X later and you "learned to use your hands more?!"  If you have had a similar experience (“I learned to look at people.” “I learned to smile more.” “I learned to stop fidgeting.”), you have been conned.
You have been led to focus on external weaknesses that are really the consequences of missing the core driver of successful presentations. Focus on this core driver and your delivery skills will be just fine.
Many presentation training programs begin with video-taping participants. Naturally, when you are thrust in front of a group and asked to speak, you are going to feel uncomfortable. That discomfort will show up in your wandering eyes (undermining your credibility!), in aimless gestures (there goes your authority!), and irritating non-words (and you expect a listener to take you seriously?).
Now, think how you walk out of a room.
When you decide it is time to exit a room, you do not break down the physical movements of your feet and arms as you leave. You do not think, “I will put down my left heel, now lower my left toes, pick up my right heel, now lower my right toes, etc.” If you did that, you would be so distracted that you would either never get out of the room or trip. NO. You have a mental intention to leave the room and your limbs miraculously cooperate and get you there.
The same thing is true with impressive presenters. They are driven by their intention to get a message across and to move people towards a particular action. They are not driven by a mental checklist of correct body part movements. Thus, they are free to "get to the door," to get their message across persuasively and enthusiastically.
When your content is focused on your listener(s), when you have rehearsed, and when your intention is to get others to see your point of view or share some exciting information with them that will help them in some way, your delivery skills will be just fine. When we are passionate about content, we naturally look at people, use our hands to reinforce our points, and focus our energy out to listeners. Is it possible we may also move our eyes too quickly, or speak too fast, or say too many ums? Sure, but generally speaking, few people are guilty of multiple delivery distractions and any of these is easily fixed.  Moreover, when you fix one, the others tend to fall into place. For example, when people strengthen their eye contact, they tend to reduce their non-words as well. 
Good delivery skills and good content  work together.  They are like fuel and your car. Delivery skills help drive your message to where you want it to go, but if you only have the fuel, and no car--your strategically crafted story--you won’t get anywhere.
Beware the coach or course that tricks you into separating delivery from content.
----------------------------------------
Announcement: Getting pressured to lower prices/fees? Attend my “Dealing with Price Pressure” webinar June 17th 1-2PM, EST, $99. Save $20 with special promotion code: 47fbc9f6. Details & Registration
-----------------------------------------

Recommended Books:

Snap! Selling by my business pal Jill Konrath. Hot off the press, Jill shows you how to deal with today’s “crazy-busy” buyers. Take a look! It is brilliant.
Start With Why by Simon Sinek. He really nails the difference between those we follow because we have to and those we follow because they inspire us. Lively stories included. Not unrelated to my point in today’s post.
----------------------------------------
Time is limited: Make What You Say Pay!

 

 
 

Posted by Anne Miller at 4:10:23 PM in Presenting (13) | Comments (0)

SHARE THIS:    Share on linkedin share on facebook delicious digg this Share on Stumbleupon tweet this

Techniques, Strategies
& Resources for High
Stakes Situations

SUBSCRIBE:
   Blog Notifications
   Free Email Newsletter
Syndicate this site (RSS XML 2.0)

Menu

  • About Anne
  • Speeches & Seminars
  • Books
  • Products
  • Videos
  • Follow me on...
    Anne Miller's LinkedIN ProfileFollow Anne Miller On Twitter

Categories

  • Building Relationships (7)
  • Negotiating (4)
  • Presenting (13)
  • Selling (10)

Archives

  • August 2010
  • July 2010
  • June 2010
  • May 2010
  • April 2010
  • March 2010
  • February 2010
  • January 2010
  • December 2009
  • November 2009
  • October 2009

Recent Entries

  • Eggs-actly!
  • New Book - Complimentary Download
  • From Dull to Dazzling
  • The Best Laid Plans of Mice and Men...
  • And Where Were You on Christmas Day?
  • User Friendly Conversations
  • Negotiating Fatal Slip of the Tongue + Webinar 6/17
  • The Success Mirage
  • The Presentation Con Game
  • Persuasion Power
Search