MAKE WHAT YOU SAY...PAY
 
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Thursday, March 04, 2010

Dazzle With Value

He stood there, very nondescript, sandy colored hair, hands in pocket, average looks, average height, somewhat overweight, no one special—and then he began to speak. Steve Stott, Founder of Tampa SEO Training Academy, delivered an amazing presentation to a Microsoft Partners meeting that I attended yesterday. It wasn’t the slides--too wordy. It wasn’t the topic--search engine optimization, very technical. It wasn’t his delivery style—though extremely energetic and engaging. It was the fact that he delivered so much more than we expected both in quantity and quality of information. In a 90 minute presentation, we felt like we had received hundreds, if not thousands, of dollars worth of useful information, delivered in an obviously thoughtful and entertaining way that was genuinely meant to help the audience.

Why is this impressive?  We live in an age where many people on both the buy and sell sides are coming from a mental framework of scarcity: Buyers--Get more for less. Sellers--Give as little as possible to get as much as possible. Steve’s presentation reflected a mindset of abundance: Give as much value as possible and do it in a spirit of true desire to help listeners—whether they ultimately buy from you or not.
I encourage you to do the same with your clients. Give more value than they expect and do it with enthusiasm and professionalism. It pays off.  Just look at this blog. Hundreds  of people, who Steve could never reach on his own, will read this.  He is now my number one referral for SEO work.  And, if I ever need SEO help, he will be my first call.  All that for just 90 minutes of work.  And I was just one person in that audience. 
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Just as Steve's "performance" carried lessons with it, if you loved watching the Olympics recently, lessons for business from the athletes are captured in this short article that appeared in Ad Age. 
Time is limited: Make What You Say Pay
 
 
 
 
 

Posted by Anne Miller at 9:53:50 AM in Selling (11) | Comments (1)

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Comments

1. Kathie+Martin said...

"Give more value than they expect and do it with enthusiasm and professionalism." I LOVE this! It is a perfect summary of an attitude of customer service, and easily adaptable to my work in local government, not just a selling environment.

3/4/2010

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