The article “What Verbal Tics May Be Saying About Us” that ran in yesterday’s Wall Street Journal highlights a really important point for anyone who sells or presents big ticket products or services. The “Tics” the article notes are phrases that you are totally unaware of that can torpedo your message and kill a potential …
Looking for a great way to freshen up your presentation arguments? Use the news. Every day there are stories in the media with high drama to them: success, tragedy, victory, triumph, defeat, heroism. With a little creative thinking, you’ll find many ways to use them to drive home your point. Here’s an example. You couldn’t …
As we begin anew in 2014 with gung-ho big ideas, it pays to remember the little things as well. Years ago, I stayed at the Ritz Carlton on assignment for a client in Maclean VA. Having traveled all over the world for business, I thought I had seen everything when it came to good service. …