This true story led to lost business. It didn’t have to happen. What would you have done? Stasha had a long-time monthly contract with XYZ service to clean her shop every other Wednesday. On the day before the scheduled cleaning, XYZ owner Robert texted Stasha his usual pre-cleaning date reminder that asked for a confirmation …
What would you do if a colleague (let’s call him Joe) came to you with this problem? “I don’t know what to do. I was appointed to this new job as manager of eleven people and, in the beginning, everything was going well. However, it is now six months later and, I can see that the team is unmotivated and is putting in only the bare minimum effort to get our jobs done.”
“I have tried various carrot and stick methods to get them to work harder, but that has only led to short- term improvement. If this situation continues, I am afraid I may lose my job.”
Clients may leave for many reasons beyond our control: a change in decision-makers, a budget cut, a change in strategy, a better product, etc. However, there is no excuse for them leaving because of one common stupid mistake that is all too easy to make. Late Responses To The Phone Call One buyer called his …